Home > Frequently Asked Questions (FAQ)

• I already have a full-time IT staff. Why should I consider MOBE ProCare Managed Services?
  
  To put it simply, our team of experienced IT professionals provide a higher level of service at a lower overall cost. Our flagship MOBE ProCare service revolves around proactive network monitoring and fast/efficient remote support. This means no more waiting hours (or days) for your computer guy to arrive. It's worth noting that many "break-fix" shops, by design, won't provide remote support. They know it's more profitable to send a technician... even for small repairs that could easily be fixed remotely.
  
  Perhaps you don't trust your current in-house IT person. Perhaps you feel that your hands are tied. With MOBE, you have the luxury of not one but an entire team of professionals. No more worrying about what happens if your IT guy leaves the company or gets hit by a bus! Plus, our team is comprised of individuals with expertise in a variety of areas, including network design, disaster recovery, remote access solutions, and Blackberry/Outlook integration.
  
  Our team of experienced IT professionals will perform a free initial analysis of your existing network and then make suggestions for improvement. Once we become familiar with your network, you can rest comfortably knowing your IT needs are taken care of. This, in turn, will allow you to focus 100% of your resources on managing and growing your business.


• How can the services you provide cost less yet still deliver more value?
  
  Let's face it, full-time IT professionals cost money... and the good ones cost even more. By outsourcing your IT to MOBE, you not only save money by drastically reducing overhead, but you're gaining an entire team of experienced IT professionals... from top-level managers to experienced support technicians. If you're a small business owner, please understand that we've built our business around the needs of small businesses. We truly know what works and what doesn't and we'll never try to sell you something you don't need!


• What makes MOBE different from other local IT consulting companies?
  
  Our ownership teams places a huge emphasis on integrity and fanatical customer service. From top to bottom, our company consists of experienced and honest professionals who keep the interests of our clients in mind and never try to sell a product or service that's not absolutely necessary. We understand that most small business owners aren't "computer experts" and simply don't have the time (or the resources) to worry about IT-related issues. At MOBE, we strongly believe our success is directly related to the success of our clients. We strive to build lasting relationships, and will do whatever is necessary to help our clients succeed.


• What kind of tools or technologies do you use?
  
  We have a number of tools that allow us to remotely monitor your network and quickly identify issues. We also have an easy-to-use, web-based help desk which includes an online trouble ticket system. This system allows our clients to quickly submit support questions, track the progress of outstanding issues, and even resolve common problems thru our knowledgebase. We also provide our clients with periodic reports detailing network performance and will make proactive recommendations for improvement (if needed).


• Do you outsource any of your support services to companies overseas?
  
  Absolutely not. All of our employees (and our services) are based out of our North Dallas (TX) office.